Basic info

The first step in creating an event is adding the basic information

Henry Vinson avatar
Written by Henry Vinson
Updated over a week ago

After selecting an event type in the Event Creator, you are prompted to begin answering basic questions about an event.

Payment terms

Paid Event - A paid event is exactly what it sounds like. Customers must purchase tickets for a set dollar amount.

Free Event - A free event has a limited number of available tickets, but those tickets can be reserved (or RSVP'd) for free by other users. They only need to enter contact info to receive a ticket barcode.

Payment terms cannot be changed after tickets have been sold for an event.

Event Title

The Event Title is the name of your event. This name will be displayed to customers, it will be printed on their digital tickets, and it's the name that you will see when looking at your own event listings.

Title example: An Evening With The Beatles

Event Subtitle (optional)

The Event Subtitle is an optional second field that will be displayed directly under the event title. You don't have to use it, but it can provide additional context to your event.

Subtitle example: With special guest The Rolling Stones

Selected venue

Choose which venue this event will take place at. If you need to create a new venue at this time, just click the "Create New Venue" button, and you'll be prompted to put in a name and address for your venue.

Will you be using a seating chart?

Will you? If yes, switch this toggle the "Yes" position a seating chart selector will appear below the button.

Select seating chart

Select from a list of the seating charts that you have created for your venue. Click the dropdown menu to find one of the seating charts you have created for your specific venue.

If you haven't yet created a seating chart, you will need to exit the event creator, click the Venues button on the left hand navigation, click on the venue that you would like to create a seating chart for, and create a seating chart from scratch.

If you need help with the seating chart creator, please click here for a tutorial on how to use it.

When you use a seating chart, ticket types are automatically created from the different categories of tickets that you created in the floor plan designer. These cannot be changed, and are locked to the seating chart itself.

Description

The Description field gives even more context to customers about the details of your event. You might use this field to paste an artist bio, give directions to the venue, or explain certain restrictions. Use this field at your whim to give your customers all the details they might need to know when purchasing a ticket.

Poster Image

The Poster Image is a promotional picture that will be used to give some graphical flair to the event when it's listed.

All images will be cropped to 16x9 landscape format, so please format your images for that aspect ratio, otherwise you may get unwanted clipping.

Age restrictions

If there are any age restrictions for the event, please select them here so that your audience knows about them when they are buying tickets.

Promo Video (Optional)

You can optionally attach a YouTube video to an event. Just copy and paste the YouTube link directly into the Promo Video field, and you'll be all set. This video will display to customers who are browsing your event.

Spotify Link (Optional)

Optionally embed a Spotify song, album, or playlist directly into your event page by pasting it into the Spotify Link field.

To grab a link, click the ellipsis button next to any Spotify song or album:

Go to Share and click the "Copy Album/Song/Playlist Link" button:

Then paste that link directly into the Spotify Link field. A preview should pop up showing a little Spotify player.

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