Promoting and managing events
Everything you need to know about using Sellout Backstage to create and manage your events.
Signing in to Sellout BackstageLearn how to sign in to your Sellout Backstage account to manage, promote, and sell tickets to your event.
Backstage NavigationLearn how to get around Sellout Backstage, and how to access the information you need.
Choosing an event typeWhich event type should you create?
Basic infoThe first step in creating an event is adding the basic information
Dates & timesLearn how to set the important dates & times associated with your event
Creating ticketsLearn everything there is to know about creating different ticket types
UpgradesLearn everything there is to know about adding and editing upgrades on events.
Secret codesLearn everything there is to know about adding/creating Secret Codes in Sellout
Advanced optionsLearn about some of the fancy advanced options that Sellout allows you to take advantage of in the event creator.
How to create holdsWant to hold a certain number of tickets from being sold to customers? We make that easy.
Pricing TiersLearn how to use pricing tiers to dynamically change ticket pricing based on time, or quantity.
Event NavigationLearn how to navigate around a specific event using the Event-based navigation.
Event OverviewLearn about the Event Overview page, and what kinds of details you can glean from it.
Event OrdersLearn about the Event Order viewer, and what you can do within it.
Event MetricsLearn about the different metrics you can look up around a specific event.
Event Sales ReportsLearn about the information available to you in an Event Sales Report
Edit or Cancel eventsLearn how to modify your events if things change after they've already been published, or cancel/delete the events if necessary.
Adding Waivers to an EventCan I add waivers to my event? Learn the benefits of using event waivers and how to add them to your event.
Selling tickets at the box office (or over the phone)Learn how to sell tickets to your events using Sellout's box office tools
Comp tickets for your customersLearn how to send free tickets for your events
Scanning tickets (access control)Learn how to scan tickets at the gate to let your customers through, and maintain access control
Viewing/Filtering OrdersLearn how to lookup orders and view order details in Sellout Backstage.
Refund/Cancel an orderLearn the different ways that you can refund and cancel orders within Sellout Backstage.
Resend confirmation/receipt for an orderIf you have a customer that is requesting a receipt or an order confirmation, you can get one to them quickly.
Printing ticketsSellout supports ticket printing at the box office, for venues and promoters that require it.
Personal SettingsLearn about your personal settings, and managing your security, and login preferences.
Organization SettingsLearn how to setup your business/organization for maximum success on Sellout
Team SettingsLearn how to add, remove, and manage your team on Sellout.
Bank PayoutsLearn about your bank connection through Stripe, and how to view upcoming and previous bank payouts.
Publishing SettingsLearn about the various publishing settings available to your organization in Sellout.
Connected Devices SettingsLearn how to set up your credit card reader, and other connected devices through Sellout.