Promoting and managing events
Everything you need to know about using Sellout Backstage to create and manage your events.
Signing in to Sellout BackstageLearn how to sign in to your Sellout Backstage account to manage, promote, and sell tickets to your event.
Backstage NavigationLearn how to get around Sellout Backstage, and how to access the information you need.
Choosing an event typeWhich event type should you create?
Basic infoThe first step in creating an event is adding the basic information
Dates & timesLearn how to set the important dates & times associated with your event
Creating ticketsLearn everything there is to know about creating different ticket types
UpgradesLearn everything there is to know about adding and editing upgrades on events.
Secret codesLearn everything there is to know about adding/creating Secret Codes in Sellout
Advanced optionsLearn about some of the fancy advanced options that Sellout allows you to take advantage of in the event creator.
How pricing tiers workPricing tiers are a powerful but complicated feature in Sellout. Learn what you need to know to get the most out of them.
Browsing eventsLearn how to browse all your events on Sellout
Event NavigationLearn how to navigate around a specific event using the Event-based navigation.
Event OverviewLearn about the Event Overview page, and what kinds of details you can glean from it.
Event SharingLearn more about the different settings for sharing your event to the world.
Event OrdersLearn about the Event Order viewer, and what you can do within it.
Event MetricsLearn about the different metrics you can look up around a specific event.
Event Sales ReportsLearn about the information available to you in an Event Sales Report
Edit or Cancel eventsLearn how to modify your events if things change after they've already been published, or cancel/delete the events if necessary.
Selling tickets at the box office (or over the phone)Learn how to sell tickets to your events using Sellout's box office tools
Comp tickets for your customersLearn how to send free tickets for your events
Scanning tickets (access control)Learn how to scan tickets at the gate to let your customers through, and maintain access control
Viewing/Filtering OrdersLearn how to lookup orders and view order details in Sellout Backstage.
Refund/Cancel an orderLearn the different ways that you can refund and cancel orders within Sellout Backstage.
Resend confirmation/receipt for an orderIf you have a customer that is requesting a receipt or an order confirmation, you can get one to them quickly.
Printing ticketsSellout supports ticket printing at the box office, for venues and promoters that require it.
Add more items to an existing orderIf a customer would like to add additional items to their order after the initial purchase, you can do this through Sellout Backstage.