The big event is finally here, and now you need to let your customers through the gates. Sellout has a slick interface for doing just that.
To access the ticket scanner, first download the Sellout Mobile app from the app store (IOS: Sellout Box Office, Android: Sellout Access Control) and login using the same credentials as Backstage.
Click the event you would like to start scanning tickets for.
Click the Scan button to scan QR codes.
If the QR code is not scanning, search the customer by last name and verify with valid ID. If the customer/order is not found, please take a screenshot of the order and the error message on the screen. It is possible the tickets are fake. If so, contact Sellout post event and we can assist.
Scan
The scan icon allows you to put customer's QR codes in front of your device's camera and instantly pull up their order. This screen will show a live feed of your camera, a target area to aim the QR code for, and a display showing how many tickets have been checked in already, and how many are left.
Put a QR code in front of the camera to pull up that order. Once the order is pulled up, you'll be asked to check in specific items from that order. Once you have selected the items to check in, press the orange "Check In" button at the bottom of the screen.
Sometimes customers may have multiple tickets to an event, but are only checking in some of those tickets at the gate, and will check in others later. You can select how many tickets to check in at a time by using the + and - buttons.
List
You can instantly pull up a list of customers for this event at any time by clicking this icon. If you are looking for a customer, you can type in their name or contact details to filter the list to just them.
This can be a great option to run a contactless will call line at your event where customers don't need to receive a physical ticket.
Stats
View a real time graphic showing the amount of tickets and upgrades checked in over time to your event. This gives you an up to date idea of how many people are in your venue, and what the highest inflow times were for your event.
History
See an up to date history of all check ins at all gates.