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Buying tickets
Answers to all your burning questions related to buying tickets on Sellout
Using WiFi CallingIf you don't have great cell signal, but you have a good connection to WiFi, considering turning on WiFi calling.
I Don't Have a Mobile PhoneHow to purchase tickets without a mobile phone
Box Office & Ticket OutletsCan I buy tickets from the box office or a retail outlet?
Group SalesBuying more than 8 tickets for an event?
PackagesTake your experience to the next level with package deals
Pricing TiersInformation on events with tiered ticket pricing
Age Restricted EventsInformation regarding age restrictions and accompanied minors
Best Seats AvailableUsing seating charts to find the best seats available
Platinum & Premium SeatingInformation on Premium and Platinum seating
ADA Seating & TicketsADA seating & ticket information
Seating & SectionsHow to select the right section for you
Selecting SeatsWhether the event has assigned seating or not, get the seats you want
Season TicketsInformation on purchasing season tickets
Using Secret CodesHave a secret code?
2 Factor AuthenticationWhy does Sellout need my email address and mobile phone number?
Mobile Phone Verification CodeVerifying Customers via Mobile Phone
No Fees on UpgradesEverything You Need to Know About Purchasing and Redeeming Upgrades
Parking & TransportationDoes this event offer parking and/or transportation?
WaiversDoes an event require you to sign a waiver before checking out?
Secure Online Purchases via StripeHow Sellout secures your purchases and payment information using Stripe
Adding Items to a Previous OrderHow to add Items to an order post purchase
Digital Ticket DeliveryHow and when will I receive my tickets?
I cannot find my ticket!Where is my ticket? What to do if you've deleted or misplaced your ticket
Where are My Tickets?I never received my confirmation and/or tickets
Single QR CodeI ordered multiple tickets, but only received one QR code
Printing Tickets at HomeCan I print my tickets at home?
Cancelling an OrderWhat to do when you need to cancel an order
Cancelled EventsWhat to do when the event you purchased tickets for is cancelled
Rescheduled EventsTicket holder options if an event is rescheduled
RefundsWhen are refunds permitted & how to make a request
Refund Issued to an Old CardWhat to do when a refund has been sent to a closed account
ChargebacksHow Sellout handles chargebacks